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Multiple WhatsApp Numbers

Connect more than one WhatsApp number to your account, give teammates access to specific numbers, and control what's shared between numbers.

Last updated 2026-09-09

An account isn't limited to a single WhatsApp number — connect a second (or third, up to your plan's limit) number for a different team, brand, or line of business, all managed from one account. Each number goes through the same secure connection process as your first. You decide which teammates can access which numbers, and whether contacts, conversations, campaigns, quick replies/automation/journeys, and the template picker are shared across every number or kept separate per number.

Connect another WhatsApp number

Add another WhatsApp Business number to your account, the same way you connected your first.

  1. Go to Connections from the left menu.
  2. Click "Add another number" and complete Meta's connection steps.
  3. Give it a label (e.g. "Sales Line", "Support Line") so it's easy to tell apart.
How many numbers you can connect depends on your plan — upgrade if you've reached your limit.
A number already connected to a different account can't be connected here until it's disconnected from that account first.

Switch between numbers

Change which number's data you're viewing/acting on, from anywhere in the app — Inbox, Templates, Campaigns, Reminders, Automation, Journeys, and Quick Replies all follow it.

  1. Use the number switcher in the top bar (only shown once you have more than one number) — it shows the number's ID, phone number, and a short name.
  2. Pick the number you want to work with, or choose "All numbers" to go back to the merged view.
  3. A green badge on the left of the top bar always shows which number (or "All numbers") you're currently on, so it's never ambiguous.
Picking a specific number doesn't just filter what you see — anything you create while it's selected (a template, campaign, reminder, automation config, quick reply, journey) is created for that number specifically, even if sharing is turned on for that item elsewhere.
Switching back to "All numbers" restores the original shared behavior for anything you create from that point on.

Give a teammate access to specific numbers

Control which of your numbers a staff member can see and work with.

  1. Go to Team from the left menu.
  2. When inviting someone (or editing an existing staff member), check the numbers they should have access to.
  3. Leave every box checked to give full access, same as before you had multiple numbers.
This only applies to Staff — an Owner always has access to every number.
New invitations default to every number you currently have, so nothing changes for your existing team until you deliberately narrow it down.

Choose what's shared between numbers

Decide, for each part of the account, whether it's shared across every number or kept separate per number.

  1. Go to Sharing from the left menu (only shown once you have more than one number).
  2. Toggle contacts, conversations, campaigns, quick replies/automation/journeys, and the template picker independently.
  3. Save.
Everything is shared by default — the same behavior as when you only had one number.
Turning a setting off only affects what happens going forward — it doesn't retroactively split up existing data.
An auto-reply trigger (a keyword-based campaign) and your AI bot's automation settings both respect which number a message actually came in on — a trigger or AI setup you created for one number only ever responds on that number (or on every number, if you left it shared), never a different one.
WhatsApp template approval is controlled by Meta at the Business Account level, not by this app — the template setting only changes what the composer's picker shows you, not what's actually approved on each number.

Frequently Asked Questions

Do my plan's contact/campaign/seat limits multiply per number?

No — every limit on your plan (contacts, campaigns, team seats, etc.) applies to the whole account's total, combined across all of your numbers, not per number.

Can the same customer message two of my numbers and still be one contact?

Yes, as long as Contacts sharing is turned on (the default) — the same phone number stays one contact record no matter which of your numbers they message. If you turn that off, each number keeps its own separate contact for the same phone number.

I disconnected a number by mistake — can I reconnect it?

Yes — go to Connections and connect it again the same way you did the first time.

Can I use a template created for one number on another number?

That depends on Meta, not this app: a template is approved against the specific WhatsApp Business Account (WABA) it was submitted under, not against your Techmits account as a whole. If your two numbers are on the same WABA, they already share the identical approved template list automatically. If they're on separate WABAs (the usual setup when each number went through its own connection process), a template approved for one genuinely doesn't exist on the other — Meta will reject sending it. To use the same wording on both: switch the number switcher to the other number, open the template, click Clone, and submit it — it goes through Meta's approval process again as a new template on that number's WABA.

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