GOT QUESTIONS? WE HAVE ANSWERS

Frequently Asked Questions

Everything you need to know about working with Techmits IT Solutions — our services, process, pricing, technology choices, and how we deliver results for clients across India, the UK, USA, UAE, and Australia.

What is Techmits IT Solutions?

Techmits IT Solutions (also known as Techmits or TMI Solutions) is a full-service IT and digital solutions company based in Jhunjhunu, Rajasthan, India. We design, build, and maintain digital products — custom web applications, mobile apps, AI-powered automation, eCommerce platforms, cloud infrastructure, UI/UX design, business intelligence solutions, and digital marketing services — for businesses across India, the UK, Australia, the USA, Canada, the UAE, and the Middle East. Founded by Dinesh Sharma, Techmits is built on the principle that growing businesses deserve enterprise-grade technology delivered with startup agility and honest communication.

Where is Techmits IT Solutions based?

Our primary office is located at Ward No. 6, Baragaon, Jhunjhunu, Rajasthan, India — 333021. We operate as a remote-first company and work with clients globally across multiple time zones. Our team collaborates effectively with clients in India, the United Kingdom, Australia, the United States, Canada, the UAE, Singapore, and other markets through structured communication, project management tools, and regular video calls.

How long has Techmits IT Solutions been in business?

Techmits IT Solutions has been delivering digital projects for over 8 years. In that time, we have completed 500+ projects across a wide range of industries — retail, healthcare, finance, logistics, education, SaaS, manufacturing, and professional services. Our experience spans the full spectrum from MVP development for early-stage startups to enterprise-scale platform builds for established organisations, giving us the perspective to advise on what works at every stage of business growth.

Which countries and markets do you serve?

We serve clients globally. Our primary markets include India (across all major cities and states), the United Kingdom, Australia, the United States, Canada, the United Arab Emirates, Saudi Arabia, Singapore, and the wider Middle East and Southeast Asia region. We are comfortable working across time zones and adjust our communication schedules and project rhythms to match client working hours wherever they are located. We have successfully delivered projects for clients in 15+ countries to date.

How do I contact Techmits IT Solutions?

You can reach us through several channels: Phone/WhatsApp at +91 79760 14158, email at info@techmits.com, or by completing the contact form on our website. For scheduling a discovery call or project consultation, you can book directly through our Calendly link available on the website. We aim to respond to all enquiries within one business day. For urgent matters, WhatsApp is the fastest way to reach us.

What services does Techmits IT Solutions offer?

We offer a comprehensive range of technology and digital services: Custom Software Development (web applications, SaaS platforms, ERP/CRM systems, enterprise software), AI & Intelligent Automation (AI agents, chatbots, document processing, predictive analytics, business automation), Web Development (corporate websites, progressive web apps, portals, API development), Mobile App Development (iOS, Android, cross-platform React Native and Flutter apps), eCommerce Solutions (custom stores, B2B/B2C platforms, marketplace development, payment integration), Cloud & DevOps Services (cloud migration, infrastructure management, CI/CD, managed cloud), UI/UX Design, Data & Analytics (BI dashboards, reporting automation, data visualisation), Digital Transformation Consulting, Support & Managed Services, and SEO & Digital Marketing.

Do you build fully custom software from scratch?

Yes. Custom software development is at the core of what we do. We design and build applications from the ground up — tailored precisely to your business requirements, workflows, and technical environment — rather than adapting generic templates or off-the-shelf platforms that only partially fit your needs. Our custom development process starts with thorough requirements discovery, followed by architecture design, iterative development with regular client review cycles, testing, deployment, and post-launch support. We have built custom software across a wide range of technology stacks and for businesses of every size.

Do you develop mobile apps for both iOS and Android?

Yes. We develop native iOS apps (Swift/SwiftUI), native Android apps (Kotlin), and cross-platform apps using React Native and Flutter. Cross-platform development delivers apps for both iOS and Android from a single codebase — typically 60–80% more cost-efficient than building separate native apps — with near-native performance and user experience. We recommend the right approach based on your performance requirements, budget, timeline, and the specific device capabilities your app needs. We handle everything from initial concept and UX design through to App Store and Google Play submission and post-launch maintenance.

Can you build eCommerce websites and online stores?

Yes. We build the full range of eCommerce solutions — from B2C consumer stores and B2B trade portals to multi-vendor marketplaces and subscription commerce platforms. We work with leading eCommerce platforms (Shopify, WooCommerce) and build fully custom eCommerce applications when platform capabilities do not meet your requirements. All our eCommerce builds include payment gateway integration (Razorpay, Stripe, PayPal, and others), inventory management integration, mobile-optimised checkout, SEO foundations, and the operational tools you need to manage your online store efficiently.

Do you provide AI and intelligent automation solutions?

Yes. AI and automation is one of our fastest-growing practice areas. We build AI-powered chatbots and virtual assistants, AI agents for automated task execution, intelligent document processing systems (extracting data from invoices, contracts, and forms), business process automation (eliminating manual, repetitive workflows), predictive analytics solutions, and customer support automation. We work with OpenAI, Anthropic, and open-source LLM platforms, and integrate AI capabilities into both new applications and existing business systems.

Do you provide cloud migration and DevOps services?

Yes. Our Cloud & DevOps practice covers cloud migration strategy and execution (AWS, Google Cloud Platform, Microsoft Azure), infrastructure design and management, DevOps implementation (CI/CD pipelines, infrastructure as code, containerisation with Docker and Kubernetes), cloud security hardening, and managed cloud services for ongoing infrastructure management. Whether you are migrating a legacy application to cloud, building cloud-native from the start, or improving the reliability and efficiency of an existing cloud environment, we provide the expertise to do it safely and cost-effectively.

Do you offer SEO and digital marketing services?

Yes. We provide integrated SEO and digital marketing services — technical SEO audits and implementation, keyword strategy, on-page optimisation, content strategy, link building, Google Ads and PPC management, and social media marketing. Our approach connects digital marketing activity directly to business metrics — qualified traffic, lead generation, and revenue — rather than reporting on vanity metrics like impressions and clicks. We work with both B2B and B2C businesses and provide monthly reporting that demonstrates the business value of marketing investment.

How do I start a project with Techmits IT Solutions?

The process starts with a free discovery call — typically 30–60 minutes — where we understand your project goals, requirements, timeline, and budget. Following the call, we provide a detailed project proposal covering scope, approach, timeline, and investment. Once the proposal is agreed and a contract is signed, we begin the onboarding phase: setting up project management tools, defining the communication cadence, completing detailed requirements workshops, and starting the design and development work. You can book a discovery call directly through our website or reach us via phone, WhatsApp, or email.

What is your software development process?

We follow an agile, iterative development methodology adapted to each project's scale and complexity. For most projects, our process includes: Discovery & Requirements (stakeholder workshops, user research, technical scoping), Design (wireframes, prototypes, visual design, design review and approval), Development (iterative sprints with regular demos and client feedback), Testing (unit testing, integration testing, UAT, performance and security testing), Deployment (staging environment validation, production deployment, go-live support), and Ongoing Support (monitoring, maintenance, and continued development). We use Jira or similar project management tools and provide clients with visibility into progress throughout.

Do you work with clients remotely?

Yes. We are a remote-first organisation and have successfully delivered projects entirely remotely for clients across India, the UK, Australia, the USA, UAE, and other markets. Our remote collaboration toolkit includes video calls (Google Meet, Zoom, Microsoft Teams), project management software (Jira, Trello, Notion), real-time communication (Slack, WhatsApp), shared design tools (Figma), and version-controlled code repositories (GitHub, GitLab). For clients in India who prefer in-person meetings, we can arrange these for major project milestones.

How do you handle communication throughout a project?

We establish a clear communication structure at the start of every project. Typically this includes: a dedicated project manager as your primary point of contact, weekly or bi-weekly progress calls (video), a shared project management workspace where you can track progress and raise issues at any time, a messaging channel (Slack or WhatsApp) for day-to-day communication, and fortnightly or monthly written progress reports. We adjust the communication frequency and format based on client preference — some clients want daily updates, others prefer weekly summaries. We are always responsive and aim to acknowledge messages within a few hours during business hours.

Do you sign Non-Disclosure Agreements (NDAs)?

Yes, absolutely. We sign NDAs as a standard part of project initiation for any client who requires one. We understand that your business ideas, data, processes, and intellectual property are sensitive and valuable. We maintain strict confidentiality about client projects and do not share details of our work with third parties without explicit client permission. Our standard confidentiality provisions are included in our project contracts, and we are happy to review and sign client-provided NDAs as well.

Can I hire dedicated developers from Techmits IT Solutions?

Yes. We offer dedicated developer and team engagement models where you engage specific engineers from our team on a part-time or full-time basis — working exclusively on your project with your processes, tools, and team culture. Dedicated engagement is ideal for clients with ongoing development needs who want consistent team members rather than a project-by-project arrangement. Our dedicated engagement model includes regular performance reviews, flexible scaling (adding or removing team members as needs change), and full transparency into the team's time and activity.

What technologies and frameworks do you work with?

We work across a broad technology landscape. Backend: Ruby on Rails, Node.js (Express, NestJS), Python (Django, FastAPI), PHP (Laravel). Frontend: React.js, Next.js, Vue.js, Tailwind CSS. Mobile: React Native, Flutter, Swift (iOS), Kotlin (Android). Databases: MySQL, PostgreSQL, MongoDB, Redis. Cloud: AWS, Google Cloud Platform, Microsoft Azure. DevOps: Docker, Kubernetes, GitHub Actions, Terraform. AI/ML: OpenAI API, LangChain, Python ML libraries. eCommerce: Shopify, WooCommerce. CMS: MaglevCMS, WordPress. We recommend the right technology stack based on your requirements — not the trendiest option, but the most appropriate one for your project's goals and your team's long-term ability to maintain it.

Can you work with our existing codebase or legacy application?

Yes. We regularly take on projects that involve existing codebases — inheriting, extending, refactoring, or modernising software that was built by previous teams. We begin with a thorough codebase review to understand the architecture, technical debt, and risks, then provide a clear assessment and recommended approach before any work begins. We handle legacy system migrations, modernisation projects (e.g., migrating from a monolith to microservices, upgrading outdated frameworks), and extension of existing applications with new features or integrations.

Which CMS platforms do you support?

We build with and support several CMS platforms. MaglevCMS is our preferred Rails-integrated headless CMS for custom Rails applications. WordPress is our recommendation for content-heavy marketing sites and blogs where client editing is a priority. Shopify and WooCommerce for eCommerce. For headless CMS requirements, we work with Contentful, Strapi, and Sanity. We select the CMS based on client editing requirements, content complexity, and the technical environment of the broader application.

Do you use open-source or proprietary technologies?

We primarily build on open-source technologies — Ruby on Rails, React, Node.js, PostgreSQL, Docker, and others — which means your application is never locked to a proprietary platform whose licencing terms could change. Where commercial SaaS platforms serve a requirement better than open-source alternatives (e.g., Shopify for eCommerce, specific cloud services), we recommend them transparently with an honest assessment of the trade-offs. We are vendor-neutral and recommend tools based on fitness for purpose, not commercial relationships.

How much does it cost to build a custom website?

Website development costs vary significantly depending on complexity. A professional corporate website with 10–20 pages, standard sections, and a CMS for content editing typically ranges from ₹80,000–₹2,50,000 (approximately £750–£2,500). A custom web application with user authentication, database-driven features, API integrations, and complex business logic starts from ₹2,50,000–₹10,00,000+ (£2,500–£10,000+) depending on scope. Enterprise platforms with advanced features, high-volume architecture, and custom integrations are priced based on detailed scoping. We always provide a detailed, fixed-price proposal after a thorough requirements discussion so you know exactly what you are investing before work begins.

How much does mobile app development cost?

Mobile app development costs depend on the platform (iOS, Android, or cross-platform), complexity of features, backend requirements, and design needs. A simple cross-platform app with basic functionality typically starts from ₹2,00,000–₹5,00,000 (£2,000–£5,000). A feature-rich consumer app with custom UI, backend API, third-party integrations, and both iOS and Android delivery typically ranges from ₹5,00,000–₹20,00,000+ (£5,000–£20,000+). Enterprise mobile applications with complex business logic, offline capability, and extensive integrations are scoped and priced individually. We provide detailed estimates after a discovery session.

How long does it take to build a website or web application?

Timelines depend on scope and complexity. A standard corporate website (10–20 pages, CMS): 3–6 weeks. A custom web application with moderate complexity (user accounts, database features, API integrations): 8–16 weeks. A complex enterprise platform or marketplace: 4–9 months. Mobile apps follow similar patterns: simple app 8–12 weeks, complex app 4–8 months. We provide detailed project timelines in our proposals, broken into milestones. We are honest about realistic timelines — we do not promise what we cannot deliver — and use milestone-based delivery to give you visibility and control throughout the project.

Do you offer fixed-price or time-and-materials contracts?

We offer both. Fixed-price contracts work well for projects with clearly defined, stable requirements — you know the exact cost before work begins and there are no surprise invoices. Time-and-materials (T&M) contracts suit projects where requirements evolve, where you want the flexibility to change direction based on user feedback, or where you are building iteratively. Many clients start with a fixed-price discovery phase to define requirements precisely, then move to either a fixed-price build or T&M for the development phase. We discuss which model best suits your project during the proposal stage.

What are your payment terms?

For fixed-price projects, we typically structure payments as: 30–40% upfront on project start, 30–40% at a defined midpoint milestone (e.g., design approval or mid-development milestone), and the remaining 20–30% on project completion and delivery. For ongoing retainer and support engagements, we invoice monthly in advance. For larger enterprise projects, milestone-based payment schedules are agreed as part of the contract. We accept bank transfers (NEFT/RTGS for India, SWIFT for international), and major payment platforms. We issue proper tax invoices for all engagements.

How do you ensure the quality of your deliverables?

Quality is built into our process at every stage, not added at the end. Our quality practices include: peer code review (every code change is reviewed by a second engineer before merging), automated testing (unit tests, integration tests, and end-to-end test suites for critical paths), dedicated QA testing (manual and automated testing on every release, cross-browser and cross-device testing), staging environment validation (every release is validated in a staging environment that mirrors production before deployment), and post-launch monitoring (we monitor for errors and performance issues in the first days after every deployment). We treat quality as a shared responsibility across the full team.

Is my project and business data kept confidential?

Absolutely. Confidentiality is a fundamental commitment, not an afterthought. We sign NDAs as standard for clients who require them. Our team members are contractually bound to confidentiality regarding all client information. We do not discuss client projects, share code, or disclose business information to any third party without explicit written permission. We use secure, access-controlled repositories, project management tools, and communication platforms. Client data is never used for any purpose other than the delivery of the contracted work.

Do you conduct security testing on applications you build?

Yes. Security testing is part of our standard development process for all applications that handle user data, financial transactions, or sensitive business information. Our security practices include: OWASP Top 10 vulnerability assessment during development, secure coding practices enforced through code review, dependency vulnerability scanning, secure authentication and session management implementation, data encryption in transit (HTTPS/TLS) and at rest where required, and a pre-launch security review. For clients in regulated industries or those with specific security requirements, we provide more comprehensive security audits and can engage specialist penetration testing.

What happens if there is a bug or issue after the project launches?

We provide a post-launch warranty period (typically 30–60 days, specified in the project contract) during which we fix any bugs or issues that are directly attributable to our development work at no additional cost. After the warranty period, ongoing bug fixing and support is covered under a support and maintenance engagement. We monitor applications closely in the days following every launch and are proactive about identifying and fixing issues before they affect users. Our goal is always a stable, quality launch — but we stand behind our work and take responsibility for fixing our mistakes promptly.

Do you offer ongoing maintenance and support after project delivery?

Yes. We offer structured ongoing support and maintenance engagements that cover security patching and dependency updates, bug investigation and fixing, performance monitoring, content updates, infrastructure management, and continued feature development. Support plans are available on monthly retainer basis and are structured around the specific needs of the application — a simple marketing website needs much lighter support than a complex eCommerce platform or SaaS application. We recommend agreeing a support plan before launch so there is no gap in coverage after go-live.

What is included in your application support plans?

Our support plans typically include: security vulnerability monitoring and patching (framework, library, and dependency updates), bug investigation and fixing with defined response time SLAs by severity (critical: 1 hour response; high: 4 hours; medium: 1 business day; low: scheduled maintenance), performance monitoring with proactive alerting, scheduled dependency and platform updates tested in staging before production deployment, a monthly maintenance report summarising work completed, system health metrics, and upcoming maintenance, and a defined allocation of development hours for small enhancements and content updates. Plans are sized to the application's complexity and the level of coverage required.

Do you provide training and documentation after project delivery?

Yes. We include knowledge transfer as part of every project delivery. This covers: user training sessions (video calls walking through how to use and manage the application), CMS and content management training (for any client-facing content editing capability), administrator documentation (how to manage users, settings, and operational functions), and developer documentation (for technical teams who will maintain or extend the codebase). We record training sessions where possible so they can be shared with new team members. We want you to be confident and self-sufficient with your new system, not dependent on us for routine tasks.

Can Techmits IT Solutions help with our ongoing digital strategy?

Yes. Beyond project delivery, we work with a number of clients as a strategic technology partner — providing ongoing advisory on technology decisions, digital strategy, product roadmap planning, and vendor evaluation. Our fractional CTO service is specifically designed for businesses that want senior technology leadership and strategic guidance without the cost of a full-time hire. We also provide ongoing SEO and digital marketing management for clients who want to continue building their online presence after a website launch. We are built for long-term partnerships, not one-off engagements.

Do you offer white-label development services for agencies?

Yes. We work with digital marketing agencies, design studios, and consulting firms as a white-label development partner — delivering web, mobile, and software projects under their brand for their clients. Our white-label engagements include strict confidentiality (we never contact your clients directly or disclose our involvement), white-label reporting and documentation, and flexible communication arrangements that fit your agency's workflow. We have established, trusted white-label relationships with agencies in the UK, Australia, India, and the UAE. If you are an agency looking for a reliable development partner, we would be glad to discuss how we can work together.

Does Techmits IT Solutions work with startups?

Yes. We love working with startups and have supported numerous early-stage companies from initial product idea through to funded, scaling businesses. We understand startup constraints — limited budgets, tight timelines, the need to validate quickly before building extensively — and we work in ways that suit the startup environment: lean MVP development, stage-gated investment, honest advice about what to build and what to defer, and flexible engagement models that can scale as you grow. We have helped startup clients raise funding, launch to their first customers, and scale their products from prototype to production.