Website maintenance covers several ongoing activities: software updates (CMS, plugins, themes, server software) to maintain security and compatibility; uptime monitoring with rapid response to outages; performance monitoring and optimisation; regular automated backups with tested restoration procedures; security scanning for malware and vulnerabilities; content updates as requested; broken link checking; form testing; and technical support for issues as they arise. Good website maintenance is proactive — addressing risks before they become problems.

Security updates should be applied as soon as they are released — critical vulnerabilities are exploited within days of disclosure. Performance and uptime monitoring should be continuous. Backups should run daily. A monthly maintenance cycle is the minimum for most business websites — covering software updates, security scans, performance checks, and content reviews. Higher-traffic, more complex, or e-commerce websites may require more frequent attention.

We monitor your website 24/7 with automated alerting. If downtime is detected, we receive an immediate alert and begin investigating the cause — whether hosting issues, server errors, software conflicts, or a security incident. We communicate with you promptly about the situation and timeline for resolution, and we work to restore service as quickly as possible. Our maintenance packages include committed response time SLAs for downtime events.

We implement automated daily backups stored in a separate, secure location from your hosting — typically encrypted cloud storage. We verify that backup files are complete and test restoration periodically to ensure the process works when needed. In the event of data loss or a security incident, we can restore your website to the most recent clean backup quickly, minimising downtime and data loss.

You can engage us on an ad-hoc basis, but maintenance contracts provide significantly better outcomes. A contract ensures proactive monthly maintenance happens regularly, provides priority response times for issues, and is typically more cost-effective than ad-hoc emergency support. Websites on maintenance contracts experience fewer serious issues because problems are caught early — before they become crises.

Yes. We take on maintenance of websites built by other agencies or developers, including WordPress sites, custom web applications, and e-commerce platforms. We start with a thorough technical audit to understand the codebase, software stack, current security state, and any existing issues — then establish the maintenance baseline from there. We are transparent about any issues we find during the initial audit.

We provide monthly maintenance reports covering: updates applied (software, plugins, themes), security scan results, uptime statistics, performance metrics, backups completed, content changes made, issues resolved, and outstanding recommendations. Reports give you clear visibility into what has been done to maintain your website and any items requiring your attention or decision.