Flows Builder: Multi-Step Automatic Conversations

Create a flow

Start by creating the flow's trigger keyword, the same way you'd set up a keyword auto-reply.

1. Go to Campaigns from the left menu and click "New flow".
2. Give it a name and a trigger keyword (exact match or contains).
3. Save — you're taken to the flow editor to build its steps.

Build the flow on the visual canvas

Add steps to the canvas and connect them by dragging from one step's connection point to the next. Each step is one message, optionally with up to 3 buttons.

1. On the flow editor, click "+ Add step" to add a new message box to the canvas.
2. Fill in the step's message text, and optionally a header, footer, and up to 3 buttons.
3. Drag from the Start box's connection point to your first step to make it the flow's entry point.
4. Drag from a step's connection point to another step to link them — a step with no buttons just flows straight to the next one; a step with buttons lets you connect each button to a different next step.
5. Click "Save flow" to save your changes.

Branch based on which button a customer taps

When a customer taps a button, the flow automatically continues down the path connected to that specific button — a different reply for each choice.

Pause or delete a flow

Turn a flow off temporarily, or remove it entirely.

1. Open the flow from the Campaigns list.
2. Use the Pause/Activate button to turn it on or off, or Delete to remove it and all its steps.